Got a query about any one of our John Howard Living services? You may well find the answer you are seeking in our FAQ section. If not, please contact us directly.
Bathrooms & Wetrooms
What’s the average UK bathroom cost of design, supply and installation?
The average bathroom installation cost including everything is around £7-8 k.
How will my payment be taken?
Payment is broken up as follows:
- 100% of the products paid for when placing the order
- 25% of the installation price to secure bookings on the day of booking
- 75% of remaining balance paid at the halfway point
- Any remaining balance paid on the last day
Will my utilities or boiler be turned off?
Your installer will give you advance notice if there is any need to temporarily suspend your water, gas or electricity, ensuring you have plenty of time to switch off your computer or empty your washing machine etc. Your boiler will always be turned off before work commences on your heating system. Your installer will make sure that everything is working again at the end of every day.
How will I know what you are doing?
Before we start any work on your bathroom, you will receive a day by day breakdown of everything we are planning to do. As well as this, at the end of every day, your installer will provide you with a progress update and the steps planned for the next day. They will also let you know if any other team members will be arriving.
What if I want to change something?
We work precisely to the written guidelines that you sign-off on, but if you wish to change anything, just ask either the head office or your installer.
Will I have access to a toilet during installation?
During the installation of your new bathroom, we will aim to leave you with at least one working toilet. If this is not possible, we will give you 24 hours notice so you can make alternative arrangements to ensure you’re never caught short!
What time will you start work every day?
Our installers should always be on site and ready to start work by 8:30am. If they are going to arrive later, they’ll always let you know the day before.
Do you dispose of waste and rubbish?
Your installer will clear up and tidy any mess created on a regular basis. So that you or your neighbours are not inconvenienced, a skip will only be used if deemed absolutely necessary.
Property Management & Lettings
How will you market my property?
We use all online marketing platforms to ensure we your property is let as quickly as possible.
How quickly will you respond to an emergency?
We have own in-house engineers which means we can respond within a few hours of any emergency at your property.
Do you have an office where I can visit you?
Yes, you can visit us at our office on Sutton Road in Southend on Sea.
Who performs the Landlord Gas safety certificate?
All landlord gas safety certificates are carried out by our in-house gas engineers.
Are you accredited to look after rentals?
We are an accredited member of Arla, Gas Safe, ELA & Property Ombudsman.
How often do I need to get my boiler serviced?
We recommend getting your boiler serviced each year by one of our registered Gas Safe engineers.
What’s the cost of a new boiler?
That all depends on what is involved; a combination boiler replacement can start from around £1295.
Are all your engineers Gas Safe registered?
Yes, our engineers are all Gas Safe registered and carry ID badges with all their qualifications on the back. You should always ask any engineer to show you their ID card before allowing them to start work in your home.
What sort of warranty do you offer with new boilers?
We offer 5 years’ Workmanship Warranty on all work carried out. All boilers come with their own individual warranties which can be 2 to 10 years.
How long will it take to fit my new boiler?
It generally takes between 1-3 days. It all depends on the level of work needed. Our engineers will let you know how long it will take when on site.
Do you deliver?
Yes, we offer a free local delivery service on all orders over £50.
Can you cater for large projects?
Working with developers is one of our passions, we can supply all projects.
Do you offer credit accounts?
Yes, we do offer trade accounts to local businesses. Please call a member of the team to discuss your needs.
Do you sell to the public?
Yes, we encourage the public to use us. Our team is highly trained and can really help to solve any plumbing problems anyone choosing to do try their hand at DIY may run in to.
Do you have a showroom?
Yes, we have a trade/public bathroom showroom.
Can I get a credit account?
Yes, you can apply for a credit account. A member of our team will be happy to help you set your account up.
Who looks after my account?
A dedicated account manager will be assigned to your account.
Will I receive a discount a trade account holder?
A member of our team will discuss the discount structure with you when you open your account.